Please take a moment and read our Conditions of Use :
The products sold by Connexelectronic are custom made and with a few exceptions built upon order. All the products shall be used only according with the instructions provided on this website. The user should NOT attempt to modify or change any of the parameters of the products, which can lead to malfunction.
All the complete products except unassembled kits have 6 months warranty from the purchase date and on request we can offer basic support and instructions for installation, configuration and guidance to avoid malfunction. All the products are fully tested and visually inspected during manufacturing process and again again before shipping for any combination of 2 or more boards which are interconnected. In case of malfunction, we will work together to find a solution, if can’t be fixed remotely, the product must be sent back, we will evaluate the condition and the cause of damage, and we will repair or exchange, depending on the condition. If the product was damaged by itself, DOA or due shipping, and not because negligence, intentionally or improper usage, we won’t charge repair fee. The shipping cost back and forth will be supported by the customer. If the product need to be repaired after the 6 months warranty period, we can repair with minimal labor cost and the price of the parts, plus the shipping back after is repaired. We reserve the right to deny warranty if the product is damaged due to unauthorized modifications which lead to failure, negligence or intentionally.
If the product has issues or you are not sure about its features, please email us first instead asking on various internet places. The chance that a third party to be able to support an issue and answer to a question better than we can is minimal. Moreover, unqualified support will increase the chance of of doing something wrong or even damage, and we do not encourage to ask for support as it can lead to loss of warranty if the products were damaged following wrong advices given by unauthorized persons. We are convinced that we know more about our own products than someone else, and we pursuit to ask us first.
We do NOT refund any purchase made from Connexelectronic, under any circumstances.
The designer and manufacturer of the product, Connexelectronic, will not be liable for any kind of loss or damage, including but not limited to incidental or consequential damages. Due to the high level of voltages present on some boards, the user should take all the caution measures needed when working with high voltage levels, should not touch any uninsulated part of the board or connectors, or short-circuit any part of the board or connectors. Any miss-usage will be made on user responsibility.
PURCHASING THE PRODUCTS FROM Connexelectronic MEANS THAT YOU ARE FULLY AWARE AND AGREE WITH THIS CONDITIONS.