Products purchased directly from Connexelectronic website will be send in 3-8 working days after the order was completed, for any of the available products and within specified time for the products which need extra time for configuration, such as Power supplies with custom voltages. All the products with a total weight under 2 Kg, or with low total value are shipped by default with Registered Airmail unless Express Courier shipping is requested. Products heavier than 2 Kg, or with total value exceeding 300$, products shipped to some troublesome countries where Registered Airmail is not suitable are sent with fast courier, usually DHL upon paying the shipping cost difference. The shipping cost is calculated based on the total weight of the products and destination, For some countries or remote areas, the actual shipping cost can be higher than the value paid and if is significantly higher that the price paid we will contact customer to review the shipping conditions.
Few days after the package was posted we will get a tracking number from shipping company, please contact us by mail to provide the tracking number.
The shipping usually takes about few weeks for packages shipped with Registered Airmail from the date when the package is registered in the system and just 4-5 days for packages sent with DHL from Hong Kong, from the moment when the package is registered in the system, usually few days after order, depending on the destination. Countries like USA, UK, AU, CA, receive the package faster, while for countries like middle-east or Africa may take a little longer. All the products purchased directly from Connexelectronic.com are shipped from China directly with Registered Airmail or from Hong Kong with DHL or EMS upon case if fast shipping is required.
Around winter holidays and Chinese New Year season or any other public holidays we shall expect longer shipping times than usual. The public holidays calendar can be found here: http://www.travelchinaguide.com/essential/public-holiday.htm Customers must be aware of shipping time and patiently wait the product to arrive. We offer full support to help tracking and finding the package once is shipped. In some exceptional situations the shipping is returned or cannot be posted with default carrier, and we must post it with a faster carrier such as DHL, FedeX TNT or UPS. We inform customers when such situations occur, give the choice to customer to proceed with express shipping or refund but if the customer is unreasonable and chose to dispute the transaction instead cooperating with us to solve the issue, we will provide all necessary information for payment processor and alert them in case of scam attempts.
In some countries, the customer might have to pay import taxes for purchased products. The tax is paid to the local authorities and the value depends on the purchasing values. This tax must be paid exclusively by the buyer and its is own responsibility to be informed about the tax value prior placing an order. If the customer refuse to pay the tax, it is entirely his responsibility, as the package will not be delivered, and might be kept at customs for a while, then probably destroyed if not returned to us, forcing us to pay import taxes as well plus much higher shipping charges from destination country back to us or even lost.
In the unlikely event that the package is rejected by customs and sent back to us, we will resend the package after the customer pays the shipping cost difference and any import or shipping related taxes which we have to pay to receive or resend the package. If the import procedure for a certain country is troublesome and the package cannot be received by the customer, We reserve the right to refund the purchasing value minus all deducted shipping costs and import taxes which we might have to pay to recover the package, and if the product was not damaged after a careful quality inspection.
Due to large number of products variants, such as output power for Audio Amplifiers or Output voltages for the Power Supplies which requires custom configuration or custom made components, such as heatsinkns, housings, transformers, some of the products might need additional time to be configured, built or custom made based on the required options. The extra-time depend on the the product and can vary from few working days for assembled boards which need custom configuration (amplifiers, power supplies where several different types share the same board type) to one-two weeks for custom required transformers for custom voltage SMPS, and up to several weeks for custom built boards or devices or boards which require custom electrical/electronic or mechanical parts such transformers, heatsinks, heatslugs, mounting fixtures, housing, etc. Please make sure that you read this note and fully understand before placing an order, and contact us by mail for any further details. We will be happy to reply to your enquiry as soon as possible, taking in account the worldwide time shift and weekends.
All the complete products except unassembled kits have 3 months warranty from the purchase date and we offer support for installation, configuration and guidance to avoid malfunction. If the product has issues or you are not sure about its features, please mail us first instead asking on various internet places.
The chance that a third party to be able to support an issue and answer to a question better than we can is minimal. Moreover, unqualified support will increase the chance of of doing something wrong or even damage, and we do not encourage to ask for support as it can lead to loss of warranty if the products were damaged following wrong advices given by unauthorized persons.
We are convinced that we know more about our own products than someone else, and we pursuit to ask us first. In case of malfunction, the product must be sent back, we will evaluate the condition and the cause of damage, and we will repair or exchange, depending on the condition. If the product was damaged by itself, DOA or due shipping, and not because negligence, intentionally or improper usage, it will be no charge for repair or replace, just for shipping back.
The shipping cost back and forth will be supported by the customer. If the product need to be repaired after the 3 months warranty period, we can repair without charging the labour cost, just the price of the parts, and the shipping back after is repaired. We can provide assistance for diagnosing a malfunction product or identify if the product is really damaged or just connected incorrectly, but we cannot repair the product remotely by phone or email due to the complexity of the circuits, lack of tools and parts on the customers side and definitely the risk involved with high voltages present on the boards. For complete and professional repair, test or replace service the product MUST be sent back. Same as a car which cannot be repaired by phone or email and must be brought back in a qualified service.
We do NOT issue refund after the 3 months period from the purchasing date expires, or for a product which was intentional damaged or due to miss-usage, or due to unauthorized modifications which lead to failure but we can repair and return in properly working condition. PURCHASING THE PRODUCTS FROM Connexelectronic MEANS THAT YOU ARE FULLY AWARE AND AGREE WITH THIS CONDITIONS.